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On-Demand Support Software by Parature Inc.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
Aldon Community Manager - Requirements Management & Incident by Aldon.
Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.
The Great Email Security Debate: Appliances, Saas, or Virtual? by Proofpoint, Inc.
July 2008 - (Free Research) Hardware appliances. Software. Software as a Service (SaaS). Virtual appliances. The variety of deployment options for the latest solutions for email security and data loss prevention seems endless. So where do you start?
WCM to the tenth power by SDL Tridion
August 2008 - (Free Research) Rapid advances in technology are pushing WCM to a higher-level. Our expert will address the value of delivering content to multiple channels including Web, email, and wireless.
GFI FAXmaker by GFI Software, Inc.
GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.
HomeStreet Bank by Apptio
August 2008 - (Free Research) It is discussed in this case study how Apptio's Software as a Service (SaaS) offering allowed HomeStreet Bank to easily establish a model of how costs were flowing across all of IT. This allowed the bank to easily map out their costs.
Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software
June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Geek Speak Webcast: Tips to Achieve a 4-Hour IT Work Week by SolarWinds
August 2008 - (Free Research) In this webcast josh explores ways to reclaim control of network engineering life, work fewer hours, and still be the hero by leveraging best-in-class network management software, practices, and tools.
ExtraView Bug Tracker by Extraview Corporation.
The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.
Defect Tracker by Extraview Corporation.
ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.